CAR LOAN BEHAVIOR AND CUSTOMER RETENTION

Impact of Customer Service Practices on Customer Satisfaction and Retention

In any business to customer (B2C) or business to business (B2B) type of environment, a customer is the ultimate goal and objective. More often than not, it can be quite an issue. This perhaps due to the fact that organizations sometimes do not really understand of what actually goes on in a customer’s mind. As such, this predicament has provided as a challenge task to most business conglomerate...

Investigation on factors affecting dysfunctional customer behavior (the case: customers of car manufacturing dealership in Ahvaz)

Many studies suggest customer behavior is both functional and good-mannered way during the exchange process, but there is evidence that shows customers sometimes do dysfunctional behaviors and impose problems for organizations, employees and even other customers. Dysfunctional customer behavior is influenced by various factors. According to the role and importance of the customer in the surviva...

Customer Retention Programs of CRM and Customer Retention in E-Banking

This study, considering various viewpoints and concepts about customer relationship management (CRM), aims to propose a comprehensive set of customer retention programs of CRM (including customer service, loyalty programs, customization, and online community) and describe the correlation between each of these programs and customer retention. In doing so, the empirical data collected by the mean...

Customer Concentration and bank loan contracts: Evidence from the Tehran Stock Exchange

Objective: The variables of customer concentration and bank loan contracts can affect corporate finance activities, and customer concentration may increase corporate returns. Methods: Under this study, the relationship between customer concentration and bank loan contracts have been investigated first and then the moderating effect of financial status variables and accounts payable on relation...

Customer Retention and Telecommunications Services in Bangladesh